Support

Email support@randhirkumarsah.com and a real person will reply, usually within two business days. Most questions are answered below.

I didn't get my license key

Your key and download link are emailed by Dodo Payments, our payment provider, a minute or two after you pay. Check your spam or promotions folder for a message from Dodo Payments. Your key was also shown on the page you saw right after checkout. Still nothing? Email us from the address you bought with and we'll resend it.

"That license key wasn't found"

Copy the whole key from your purchase email in one go and paste it into MyMacVault; a missing character is the usual cause. If it still fails, email us the key and we'll check it.

"This key is already active on the maximum number of Macs"

A license works on one Mac at a time. To use it on a different Mac, open MyMacVault on the old one and choose MyMacVault › Settings › License › Deactivate. If that Mac is gone or erased, email us your key and we'll reset it for you.

Moving to a new Mac

On the old Mac, go to MyMacVault › Settings › License and choose Deactivate. Then install MyMacVault on the new Mac and enter the same key. Your Google Drive and Telegram files don't move, because they never left your accounts: just sign in again.

Using MyMacVault offline

MyMacVault checks your license every few days. If you're offline it keeps working for up to 30 days since its last successful check. If you see "couldn't reach the license server", connect to the internet and try again.

Signing in to Google Drive or Telegram

Google sign-in opens Google's own page in your browser. Telegram sign-in asks for your phone number, then the code Telegram sends you in the Telegram app. We never see your passwords or codes. Disconnecting an account only removes the sign-in from your Mac; it never deletes your files.

System requirements

MyMacVault needs macOS 15 Sequoia or later on a Mac with Apple silicon (M1 or newer).

Refunds

Full refund within 3 days, no questions asked. Email support@randhirkumarsah.com; details are in our refund policy.

Reporting a problem

Tell us what you were doing, what happened and what you expected, plus your macOS version and MyMacVault version (MyMacVault › About MyMacVault). A screenshot helps. Never send us your passwords, Telegram codes or Google sign-in details; we never need them.

See the FAQ, our terms and our privacy policy.